Shipping Info

uShipping Information

Order Processing Time

  • Orders are typically processed within 1–2 business days (Monday–Friday), excluding Malaysian public holidays. Orders placed after 5 pm MYT will be processed the next business day. Shopify+1Shopify+1

Domestic Shipping (Malaysia)

  • We ship nationwide across Malaysia, including East Malaysia.

  • Shipping rates are calculated at checkout based on order weight and destination.

  • Estimated delivery time: 3–7 business days after dispatch (POSLaju or similar couriers). firstonline.com.my

  • Local Pickup (Taiping) is available — please enable in checkout settings if preferred.

International Shipping

  • We ship worldwide.

  • International shipping costs, duties, and taxes are calculated at checkout.

  • Delivery time varies by region: typically 7–21 business days, depending on the destination and customs clearance.

Import Duties & Customs

  • International buyers are responsible for any import duties, taxes, or customs charges imposed by their country. We recommend checking your local regulations before purchasing. Summer Solace Tallow+1firstonline.com.my+1

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can monitor its status through the courier’s portal.

Shipping Restrictions & FAQs

  • We currently cannot ship to P.O. Boxes, due to courier limitations.

  • Please ensure your shipping address is complete and accurate to prevent delays. firstonline.com.my+1Summer Solace Tallow+1

  • If your order is lost or damaged during shipment, contact us promptly at unclewongcoffee@gmail.com or +60 13‑440 0370, and we will initiate a courier claim and resolve the issue.