Refund Policy

Refund Policy

Last Updated: [Insert Date]

Thank you for shopping at Uncle Wong Coffee. We stand by the quality of our instant coffees and want you to be fully satisfied with your purchase.

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1. Refund & Return Eligibility

• • Wrong item or flavor received

    All sales of instant coffee products are final and non-refundable, except in cases of:

     

• To be eligible, you must contact us within 48 hours of delivery with:

  1. Your order number

  2. Detailed description of the issue

  3. Clear photos showing damage or error
     
     

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2. How to Request a Refund or Replacement

1. Email us at unclewongcoffee@gmail.com or call +60 13‑440 0370 within 48 hours of receipt.

2. Include the required information (order number, photos, description).

3. We will review your request and respond within 2 business days.

4. If approved, choose one of the options:

   • Replacement shipment (free of charge)

   • Full refund to your original payment method

5. Refund processing typically takes 5–7 business days after approval, depending on your bank issuer.
   
   

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3. Shipping Costs

• Original shipping fees are non-refundable, unless there was an error on our part.

• For returns due to defect or wrong item, we will provide a prepaid shipping label or reimburse return shipping.

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4. Exchanges Only for Defective/Wrong Items

• Exchanges are only offered for defective or wrong items.

• We cannot accommodate size flavor swaps or change-of-mind requests.

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5. Refund Exceptions

The following are not eligible for refund or exchange:

• Products in good condition due to change of mind

• Coffee used or partially consumed

• Promotional bundles or discounted items, unless damaged or incorrect

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6. Processing & Time Frames

• All requests must be made within 48 hours of delivery.

• After approval, refunds are processed within 5–7 business days.

• Final decisions may be delayed if proof is incomplete or packaging has been damaged by the customer.

7. Contact Information

For any refund or replacement requests, please reach out:

• 📧 Email: unclewongcoffee@gmail.com

• 📞 Phone: +60 13‑440 0370

• 🏢 Address: 3741, Lorong Kilang 10, Kawasan Perindustrian Ringan Tupai, 34000 Taiping, Perak, Malaysia

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Why This Policy Works

• Clear and concise: Mirrors trusted e-commerce practices for consumables.

• Low-cost coverage: Protects brand against hydration-based returns yet supports product quality.

• Customer-first approach: Addresses defects and errors while being fair and transparent.
  
  

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Setup Guide

1. Copy the policy text above into Shopify under Settings → Legal → Refund Policy.

2. Set an “Last Updated” date.

3. Add “Refund Policy” link in the footer and checkout process.

4. Ensure your theme displays this policy link at cart and checkout pages.