Refund Policy
Refund Policy
Last Updated: [Insert Date]
Thank you for shopping at Uncle Wong Coffee. We stand by the quality of our instant coffees and want you to be fully satisfied with your purchase.
1. Refund & Return Eligibility
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Wrong item or flavor received
All sales of instant coffee products are final and non-refundable, except in cases of:
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To be eligible, you must contact us within 48 hours of delivery with:
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Your order number
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Detailed description of the issue
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Clear photos showing damage or error
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2. How to Request a Refund or Replacement
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Email us at unclewongcoffee@gmail.com or call +60 13‑440 0370 within 48 hours of receipt.
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Include the required information (order number, photos, description).
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We will review your request and respond within 2 business days.
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If approved, choose one of the options:
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Replacement shipment (free of charge)
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Full refund to your original payment method
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Refund processing typically takes 5–7 business days after approval, depending on your bank issuer.
3. Shipping Costs
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Original shipping fees are non-refundable, unless there was an error on our part.
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For returns due to defect or wrong item, we will provide a prepaid shipping label or reimburse return shipping.
4. Exchanges Only for Defective/Wrong Items
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Exchanges are only offered for defective or wrong items.
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We cannot accommodate size flavor swaps or change-of-mind requests.
5. Refund Exceptions
The following are not eligible for refund or exchange:
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Products in good condition due to change of mind
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Coffee used or partially consumed
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Promotional bundles or discounted items, unless damaged or incorrect
6. Processing & Time Frames
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All requests must be made within 48 hours of delivery.
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After approval, refunds are processed within 5–7 business days.
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Final decisions may be delayed if proof is incomplete or packaging has been damaged by the customer.
7. Contact Information
For any refund or replacement requests, please reach out:
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📧 Email: unclewongcoffee@gmail.com
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📞 Phone: +60 13‑440 0370
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🏢 Address: 3741, Lorong Kilang 10, Kawasan Perindustrian Ringan Tupai, 34000 Taiping, Perak, Malaysia
Why This Policy Works
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Clear and concise: Mirrors trusted e-commerce practices for consumables.
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Low-cost coverage: Protects brand against hydration-based returns yet supports product quality.
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Customer-first approach: Addresses defects and errors while being fair and transparent.
Setup Guide
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Copy the policy text above into Shopify under Settings → Legal → Refund Policy.
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Set an “Last Updated” date.
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Add “Refund Policy” link in the footer and checkout process.
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Ensure your theme displays this policy link at cart and checkout pages.