Privacy Policy

Uncle Wong Coffee Privacy Policy

Last Updated: 18/07/2025

Welcome to Uncle Wong Coffee (“we”, “us”, “our”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights concerning your personal data when you use our Shopify store in Malaysia.

1. Information We Collect

  • Device Information: IP address, browser type, time zone, cookies, page interactions—to analyze site usage and prevent fraud.

  • Order Information: Name, shipping/billing address, email, phone, and payment details securely processed via Shopify.

  • Marketing Data: Email and preferences if you opt in to receive updates, promotions, or newsletters.

2. How We Use Your Data

  • Order Processing & Support: Shipping, invoicing, customer service.

  • Site Improvement: Analytics to enhance user experience.

  • Marketing Emails: Sent only with your consent; you may opt out anytime.

  • Security & Compliance: Fraud detection and legal obligations.

3. Data Sharing with Third Parties

  • Shopify: platform and payment processor (PCI-compliant).

  • Shipping Carriers: to fulfill delivery.

  • Marketing & Analytics Partners: only if you’ve opted in.

  • We do not sell or rent personal data to third parties.

4. Cookies & Tracking

We use cookies and analytics tools to:

  • Retain cart contents and preferences,

  • Understand site usage,

  • Enhance security.

You can disable cookies in your browser, but some features may be impacted.

5. Malaysia PDPA Compliance

We comply with Malaysia’s Personal Data Protection Act (PDPA) principles:

  • Purpose Limitation: We only collect data with clear purposes and your consent.

  • Notice & Consent: You’re informed before we collect personal information and may withdraw consent anytime.

  • Disclosure: We don’t share data beyond the purpose without consent.

  • Security: We use SSL, access control, firewalls to protect data.

  • Retention: Data is retained only as long as necessary or legally required, then deleted or anonymized.

  • Data Integrity: We ensure data is accurate and updated.

  • Access & Correction Rights: You may request to view, correct, or erase your data.

6. Breach Notification & DPO Requirements

In compliance with the June 1, 2025 amendments to PDPA:

7. Cross-Border Data Transfers

If your data is transferred outside Malaysia, we ensure:

  • Only to jurisdictions with comparable data protection standards,

  • Or with your explicit consent,

  • And/or under binding agreements to safeguard your data.

8. Data Retention

We keep your personal data:

  • As needed for order processing, service provision, or legal compliance.

  • Retention periods respect PDPA requirements, after which data is anonymized or deleted.

9. Your Rights

You may at any time:

  • Access, correct, or delete your data,

  • Withdraw consent for marketing communications,

  • Request data portability,

  • Lodge any complaints to our Data Protection Officer or the PDPC.

10. Security Measures

We use:

  • SSL encryption,

  • Coinbase-level server security,

  • Internal access controls.

While no system is infallible, we commit to safeguarding your data.

11. Policy Updates

This policy may change periodically. The “Last Updated” date reflects any changes. Significant updates will be communicated via our website.

12. Contact Us

For enquiries related to your personal data, to access/correct/change your data, or report concerns:

  • Phone: +60 13‑440 0370

  • Email: unclewongcoffee@gmail.com

  • Business Address: 3741, Lorong Kilang 10, Kawasan Perindustrian Ringan Tupai, 34000 Taiping, Perak

By continuing to browse or make purchases, you agree to the terms described above.